Personal information can change without much thought.
A new phone number, a different address, or a new emergency contact may seem like a small update. But outdated information can make company communication and important records harder to manage.
PetSmart HR Connect provides access to personal information and emergency contact details, making it useful to review those records periodically.
Start With Your Basic Information
Check the information associated with your profile, including:
- Name
- Mailing address
- Phone number
- Personal email
- Other available contact details
Compare the information with what you currently use.
A profile that still contains an old phone number may become a problem when an important message needs to reach you.
Update an Address After Moving
Moving is one of the easiest changes to overlook.
After relocating, check whether the current address shown in HR Connect is still correct.
Pay attention to:
- Street address
- Apartment or unit number
- City
- State
- ZIP code
A small typo can matter, especially when a document or communication depends on the address on file.
Check Your Phone Number
People often change phone numbers and forget to update older accounts.
Make sure the number listed is:
- Active
- Accessible
- Entered correctly
- A number you actually monitor
If the system offers more than one contact method, review each one separately.
Review Your Email
An old personal email address can be just as problematic as an old phone number.
Check for:
- Typographical errors
- Old addresses
- Addresses you no longer access
- Duplicate information
If you have both a primary and secondary email field, understand which one is intended for which purpose before changing it.
Emergency Contacts Deserve Extra Attention
Emergency contact information should not be treated like a casual profile field.
Check:
- Full name
- Relationship
- Phone number
- Whether the person still agrees to be contacted
- Whether the information is current
If your emergency contact changed their number, moved, or should no longer be listed, update the record.
Choose Someone Who Can Actually Respond
An emergency contact should be someone who can realistically be reached when needed.
Before listing someone, consider:
- Do they answer unknown calls?
- Do they know how to reach you?
- Is their number current?
- Are they comfortable being contacted?
- Do they live somewhere that makes communication practical?
The closest relative is not automatically the best emergency contact.
Multiple Contacts Need Clear Information
If the system permits multiple emergency contacts, make sure each entry is accurate.
Avoid entering:
- Nicknames that nobody will recognize
- Incomplete phone numbers
- Old contacts
- Duplicate entries
- People who have not agreed to be listed
Clear records make an urgent situation easier to handle.
Keep Changes Accurate
Before saving an update, review every field.
For example:
Old:
123 Main Street, Apt 2
New:
125 Main Street, Apt 2B
A single incorrect digit can leave the record inaccurate even though the update appeared successful.
Do Not Use Someone Else’s Information
Personal records should contain real information belonging to the person listed.
Do not enter a coworker’s phone number as your own or add someone as an emergency contact without their knowledge.
Incorrect information can create problems when the record is actually needed.
Check After Major Life Changes
A useful time to review HR Connect information is after:
- Moving
- Changing your phone
- Changing your personal email
- Marriage or divorce
- A change in emergency contact
- Losing access to an old contact method
- A family member changing their phone number
You do not need to wait until someone asks you to update the information.
Confirm the Update
After making a change, check whether the new information appears correctly.
Look for:
- Updated address
- Correct phone number
- Current email
- Correct emergency contact
- Correct relationship
- Confirmation that the change saved
If the old information remains visible, do not assume the update went through.
When You Cannot Change a Field
Not every field necessarily works the same way.
If a particular item is locked, unavailable, or does not save correctly:
- Take note of the field.
- Check the current HR Connect instructions.
- Avoid entering incorrect substitute information.
- Use the appropriate PetSmart support channel.
Do not modify unrelated fields simply to work around a problem.
Protect Personal Information
Your HR profile may contain information that should not be shared casually.
Avoid sending screenshots that expose:
- Home address
- Phone number
- Personal email
- Emergency contact details
- Other identifying information
If you need help with a screen, remove private details before sharing an image.
Common Mistakes
Keeping an Old Phone Number
Important communication may go to a number you no longer use.
Forgetting an Address Change
The profile remains outdated after a move.
Listing an Unreachable Emergency Contact
The person cannot respond when needed.
Using Nicknames
The contact may be difficult to identify.
Assuming a Change Saved
The page may not have completed the update.
Sharing Screenshots Publicly
Private information becomes exposed unnecessarily.
Personal Information Checklist
Review:
✅ Name
✅ Mailing address
✅ Phone number
✅ Personal email
✅ Emergency contact
✅ Relationship
✅ Emergency contact phone number
✅ Confirmation that recent changes were saved
Make It a Regular Check
Personal information does not need daily attention.
A quick review every few months — and after any major change — can prevent outdated information from sitting in the system for years.
PetSmart HR Connect is more useful when the information stored there reflects your current situation.
Check the details.
Correct outdated records.
Confirm the changes.
And keep personal information private.